A 2020 survey by OnePoll found that 51% of UK office workers were considering living elsewhere for lockdown and hope to afterwards.
So, how do we handle this and what are or are not reasonable expectations of hosts vis a vis cleaning? We want to be excellent hosts, but this is all becoming a bit extreme.Like birds flying south for the winter, British people are dreaming of abandoning their homes for warmer climates right now. There are only 3.5 weeks left to her stay, but she is increasingly unpleasant and making threats to claim a refund from AirBnB (even though I am 99% sure that the claim would be unfounded given how pristine this place is). But this guest is excessively demanding and kind of thinks that as hosts we are her servants who are required to clean exactly how and when and how often she likes multiple times daily. So, the question: What are reasonable cleaning standards for a long-term stay? We're definitely not going to be bringing in professional help daily (unless she wants to pay for it) as that would cost a fortune and everyone else who has ever entered our home comments on how spotless it is (I'm a super neat person!), so she is the first with an issue. She's never used AirBnB before, so she is probably used to hotel standards as opposed to staying in a really nice suite that is ultimately still a room in a shared house. Our guest is constantly angry and critiquing that the place isn't clean enough and claims that we should have professional help coming in DAILY to keep the place top notch clean.
(She has her own private half bathroom in her suite, so only the shower is shared.) The one day a week that we do not clean is Saturday as we observe the Sabbath, but we clean on Saturday night when the Sabbath is over. Per her demands (not requests, these are pretty nasty sometimes yelling and sometimes passive-aggressive demands), we are now also washing the kitchen floors twice a day and cleaning the shared shower daily.
My husband and I take out the garbage, compost and recycling daily, we clean all dishes immediately and we also wash kitchen countertops daily. This guest is staying with us for six weeks (2.5 of which have passed), and we charged a one-time $41 cleaning fee, which we used to make both her suite and all common areas spotlessly clean with a professional cleaner prior to check-in day. Can anyone please help us with a question about hosting & cleaning standards? We have been hosting on AirBnB (mostly short-term visitors) for just over a year now, with great experience and reviews!! Unfortunately, we are currently having issues with an extremely difficult long-term guest.
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